Terms of Service – WEB ICBT (Institute of Cognitive Behavioral Therapy)
Our website provides an opportunity for customers worldwide to access the necessary services and information. Our goal is to be as close as possible to our customers and offer them the ability to receive services and make reservations directly through the website. This goal was a strong motivation for launching this site. On this platform, you can book sessions with our staff and find other information and services that will help meet your needs. ICBT hopes that you will receive the best service from this site and adhere to the terms of service.
Terms of Use
This website is the property of ICBT (Institute of Cognitive Behavioral Therapy). All content and information on this site are created/provided by us for you, but may include material from third parties. The terms “we,” “us,” and “our” refer to ICBT. By accessing or using our website, you agree to abide by these Terms of Service.
Terms of Service and Use of Services
By using our services, you confirm that you are of legal age and have given your consent to follow these terms. You may not use our services for any illegal or unauthorized purposes. Violations of these terms may result in the termination of services. Our services aim to provide the best support for the mental health of our clients.
Updates and Changes
We reserve the right to change, update, or modify these terms at any time to ensure the highest quality for our customers. It is your responsibility to read the terms and conditions carefully and ensure compliance. Continued use of the services after changes constitutes acceptance of the new terms.
Refund and Rescheduling Policy
Refunds for scheduled sessions are only possible if requested more than 24 hours before the scheduled session time. If you cancel less than 24 hours before the session, you will not be eligible for a refund. If it is necessary to postpone a session, please contact the psychologist/therapist to explore the possibility of arranging another time.
Content and Information
We strive to ensure that the information on our site is accurate and up to date. However, we do not guarantee the accuracy or availability of the information. If you notice any incorrect information, please let us know, and we will attempt to correct it. Real-time changes to the information are not mandatory, but we aim to provide the best information for you.
Pricing and Availability of Services
The prices of our services may change in accordance with market price fluctuations. In no event will rates for sessions booked before the new rate takes effect be increased. We also reserve the right to modify or discontinue our services offered on the website, based on the capabilities and requirements of our Institute. Please note that when booking a session through our website, it must be done at least 48 hours before the scheduled session time.
Financial Information and Billing
We reserve the right to refuse or limit bookings or purchases if we detect irregularities in payment or the information provided. You must provide accurate and up-to-date information for all purchases and services you wish to receive. We will provide you with a tax invoice for the purchases you make, as is your legal right. Payment can be made by credit/debit card or PayPal through our site. For other forms of payment, please contact us directly for further instructions.
Security of Personal Information
Your personal information is governed by our Privacy Policy. Please review it for details on how your information is protected.
Termination and Compliance
If any provision of these Terms of Service is deemed illegal or invalid, it will be severed and continue to apply to the fullest extent permitted by applicable law. These terms represent the entire agreement between you and ICBT regarding safe navigation and use of our site.
Contact
For any questions regarding these Terms of Service, please contact us at: info@icbt.al
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